Privacy Policy for LuxeLingua

 

Effective Date: April 29, 2025

 

At LuxeLingua, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how LuxeLingua (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our online English as a Second Language (ESL) school services, including our website, courses, and related features (collectively, the “Service”). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the Service after such changes constitutes your acceptance of the revised Privacy Policy.

1. Information We Collect

We collect information from you in various ways when you use the Service. The types of information we may collect include:

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We may collect the following personal information when you register for an account, enroll in a course, or interact with the Service:

• Full name

• Email address

• Phone number

• Billing information (e.g., credit card details, billing address)

• Date of birth (to verify that you are at least 18 years of age)

• Any other information you voluntarily provide (e.g., in profile creation or communications with us)

1.2 Non-Personal Information

Non-personal information does not directly identify you as an individual. We may collect:

• Device information (e.g., IP address, browser type, operating system)

• Usage data (e.g., pages visited, time spent on the Service, courses accessed)

• Cookies and similar technologies (see Section 5 for more details)

1.3 Information from Third Parties

We may collect information about you from third-party sources, such as payment processors or marketing partners, to facilitate your use of the Service or to improve our offerings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Service: To create and manage your account, deliver courses, process payments, and enhance the user experience.

• To Communicate with You: To send you updates, confirmations, invoices, technical notices, and support messages. We may also send promotional emails about new courses or features (you can opt out of these at any time).

• To Personalize Your Experience: To tailor course recommendations and content based on your preferences and usage patterns.

• To Ensure Security: To monitor and prevent fraudulent activity, enforce our Terms of Service, and protect the safety of our users.

• To Analyze and Improve: To conduct analytics, understand how users interact with the Service, and improve our offerings.

• To Comply with Legal Obligations: To fulfill legal requirements, such as responding to subpoenas or other lawful requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors who assist us in operating the Service, such as payment processors, hosting providers, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We may also disclose your information to protect our rights, property, or safety, or that of our users or others.

• Business Transfers: If LuxeLingua is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of such a transfer and any choices you may have regarding your information.

• With Your Consent: We may share your information with other parties if you give us explicit consent to do so.

4. How We Protect Your Information

LuxeLingua takes the security of your personal information seriously. We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data (e.g., payment information) during transmission using Secure Sockets Layer (SSL) technology.

• Secure storage of user data on protected servers.

• Access controls to limit who can view or manage your information within our organization.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized use of your account.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on the Service. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze usage patterns.

• Types of Cookies We Use:

  • Essential Cookies: Necessary for the operation of the Service, such as maintaining your login session.

  • Analytics Cookies: Help us understand how users interact with the Service, so we can improve its functionality.

  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

• Managing Cookies: You can control cookies through your browser settings, such as disabling them or deleting them. However, disabling cookies may affect the functionality of the Service.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.

• Correction: The right to request that we correct any inaccurate or incomplete information.

• Deletion: The right to request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

• Opt-Out: The right to opt out of promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly. You may also opt out of certain data sharing practices, where applicable.

• Restriction: The right to restrict or object to certain uses of your information.

To exercise these rights, please contact us at support@luxelingua.com. We will respond to your request within the timeframe required by applicable law, which may vary depending on your location (e.g., 30 days under GDPR, 45 days under CCPA). We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Account information is retained for the duration of your active account and for a reasonable period thereafter to comply with legal obligations or resolve disputes.

• Usage data may be retained in an anonymized form for analytics purposes.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. International Data Transfers

LuxeLingua operates globally, and your information may be transferred to, stored, and processed in countries other than your own, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your jurisdiction. By using the Service, you consent to the transfer of your information to such countries. We take steps to ensure that your information remains protected, including using contractual safeguards (e.g., Standard Contractual Clauses) where required by law.

9. Children’s Privacy

LuxeLingua’s Service is designed for adults and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 18 has provided us with personal information, please contact us at support@luxelingua.com.

10. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services (e.g., payment processors, social media platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These include:

• The right to know what personal information we collect, use, disclose, or sell about you.

• The right to request deletion of your personal information.

• The right to opt out of the sale of your personal information (note that LuxeLingua does not sell personal information).

• The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us at support@luxelingua.com. We will respond within 45 days, as required by law.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR). These include:

• The right to access, rectify, or erase your personal data.

• The right to restrict or object to processing of your personal data.

• The right to data portability.

• The right to lodge a complaint with a supervisory authority in your country.

To exercise these rights, please contact us at support@luxelingua.com. We will respond within 30 days, as required by law.

13. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

LuxeLingua
Email or Submission form:  Please reach out to use using Submission form on the website or email at luxelinguaenglish@yahoo.com.  
We will respond to your inquiry as soon as possible and in accordance with applicable law.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising under this Privacy Policy shall be resolved in accordance with the dispute resolution provisions outlined in our Terms of Service.

Thank you for trusting LuxeLingua with your personal information. We are committed to protecting your privacy and providing a secure learning environment.